Change Management for Improving the Service Delivery Levels in MPPP
LSS Academy presents an overview of the Change Management program adopted and implemented by the Penang Island Town Council, which aimed to improve upon the town council’s service delivery system and provide more efficient service, focusing on the citizens’ needs.
The paper is downloadable as a PDF here.
Tags: A. Aruleswaren, E3 Framework, Lim Beng Choon, Majlis Perbandaran Pulau Pinang, Penang Island Town Council, change management, service delivery, state government, state politics
Dr. A Aruleswaran is the founder of LSS Academy Sdn. Bhd., a keen developer of customized Lean Six Sigma solutions and an online knowledge portal for the Australasian region. Trained as a practitioner by the George Group and Novelis Inc and now supporting several global deployments with UMS Consulting GmbH. Dr. Arul is also the author of Changing with Lean Six Sigma, a book about change management for Lean Six Sigma. He can be reached at [email protected] & http://my.linkedin.com/in/aaruleswaran.
Posted on 30 January 2014.
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